Duties:
– Connect with clients and health care providers to verify referral requests, facilitate the loaning and returning of health equipment, make reminder calls, and assist with equipment recalls if required
– Select the appropriate medical equipment to match health professional referrals, complete minor adjustments to ensure appropriate fit for clients
– Ensure the integrity of data collection and recording of all call/ client trackers and statistical information
– Provide instruction(s) on basic equipment use and respond to client enquiries regarding equipment set-up, returns, repairs and loan extensions
– Contributes to a healthy and safe working environment
– Accept financial and equipment donations to the Canadian Red Cross, and issue tax and non-tax receipts as needed
– Complete other duties as required

Qualifications:
– Excellent interpersonal skills, including working in a busy environment
– Ability to empathize with clients concerns to deliver service with compassion
– Data entry experience and strong organization skills
– Excellent telephone manner with contact centre or multi-line phone system skills an asset
– Demonstrated understanding and compassion of the aging population, including community resource knowledge and resourcing
– Experience working with a diverse population an asset
– Ability to effectively prioritize and execute tasks in a high-pressure environment
– We recommend volunteers be capable of lifting up to 50lbs

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